See below a list of frequently asked questions about delivery and pricing. Click the question to display the answer.
If you can't find the answer to your question here, please use the contact us page to get in touch.
Please see our terms and conditions for further information if necessary.
How soon will my order be despatched? And how long will delivery take?
Orders are despatched Monday to Friday except for bank holidays. We aim to despatch all orders between 1 and 2 working days from the date your order is placed, subject to stock availability.
Once an order is despatched, transit times for large items e.g Rocking Horses, Push Along Dogs, Playgyms and Ride Ons are usually:
Mainland UK addresses: next day service (Monday to Friday)
UK Highlands and Islands: 1-2 working days
European Delivery: 2-9 working days (e.g. France: 2 days, Greece: 9 days)
For smaller items e.g Pull Along Toys these are usually despatched 1-2 days after an order is placed and can take between 2-5 days for delivery in the UK.
Please note we cannot be held responsible for delayed deliveries that occur as a result of the courier or for unexpected events. If you have not recieved your item in the expected time, please contact us so we can look into it for you.
How much do you charge for UK delivery?
Standard UK delivery is FREE on all orders of £50 and over. For orders under £50 in value, the cost is £3.95.
Do you deliver overseas?
We are able to deliver overseas, but the cost will vary according to the destination. During the order process you will be asked to select your country from a drop down list. Once selected, the shipping cost will automatically be added to your order.
Export shipping charges are estimated. When you place your order, you will be charged for one box only. After your order has been picked and we know how many boxes the total shipment is we will contact you to advise if extra shipping fees are required. We can only calculate the exact shipping costs after we receive your order and know what the weight/volume of each box is. However, we are happy to estimate shipping costs prior to you placing the order if you email us a list of items you wish to buy. Payment for these additional costs can be added to your original method of payment.
NOTE: Due to variable courier costs, we are unable to provide an automatic check out service on our website for all countries. If your country is not listed, please contact us with details of the product you wish to order and your address. We will then provide you with a quote for delivery, and advise you how to make payment.
For playmats and rockers - if you are planning to ship the item and wish to know the dimensions and weight of the product please go to the 'Technical Info' tab on the relevant product page on our website.
My Billing and Delivery address are different, is that OK?
We can ship your order to a different delivery address, whether it be to your workplace or a friend or family member’s home. During the order process, please specify the delivery address when prompted to do so.
My order is a gift, can you add a personalised message?
During the ordering process you will be able to specify whether your order is a gift, enabling you to add a personal message which we will add to the delivery note. Please fill in the recipient’s delivery details, add the personal message and we will take care of the rest! To keep things confidential, your order confirmation & receipt will be emailed to you and not to the recipient.
Do you deliver to PO Boxes or BFPO addresses?
Sorry, we cannot deliver to PO boxes or BFPO addresses. Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you have placed, we will notify you as soon as possible.
Am I able to choose the day I receive my order?
UK Customers: Our courier will send you an emailed notification of the time slot they have allocated for delivering your order. You will have the flexibility to rearrange your delivery to an alternative date if required. Please note deliveries by courier are only made Monday to Friday. Deliveries are not available on Saturdays or on Public Holidays.
Overseas Customers: Our courier will send you an emailed notification when your parcel is despatched, along with tracking details to enable you to track your order online.