Delivery & Pricing

WE ARE OPEN AND DESPATCHING EVERY WEEKDAY! 

We have measures in place to keep our staff safe. This includes home working for our office staff and heightened hygiene processes and social distancing for our warehouse staff.

Our designated courier DPD, along with Royal Mail, are practising no-contact delivery options.

Should you have any queries please don't hesitate to contact us and we will be more than happy to help.

FOR DELIVERIES TO THE UK:

Delivery to

Courier / Service

Cost

UK Mainland

(orders over £50)

DPD

(tracked service)

FREE

UK Highlands & Islands

(orders over £50) 

DPD

(tracked service)

FREE

UK Mainland, Highlands & Islands

(orders under £50)

 

Royal Mail

1st Class

£3.95

Important information:

DPD - you will receive a SMS / email on the day of delivery, with a 2-hour delivery time slot. You will be invited to reschedule the delivery, if required.

 

FOR DELIVERIES INTO EUROPE:

Due to Brexit, we are updating our systems and are currently unable to supply customers based in the EU. We will aim to provide this service in July 2021.

Please refer to our stockists page to find retailers or distributors in your area.

 

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See below a list of frequently asked questions about delivery and pricing. Click the question to display the answer.

If you can't find the answer to your question here, please use the contact us page to get in touch.

Please see our terms and conditions for further information if necessary.

 

How soon will my order be despatched? And how long will delivery take? Which courier do you use?

Despatch

Orders are despatched Monday to Friday except for bank holidays.

For orders over £50 we use the courier DPD for delivery in the UK.  We offer a same day despatch for all orders placed before midday. For orders placed after midday the order will be despatched the next working day*.  DPD will send text or email updates to you regarding your delivery.  This is a tracked delivery service which lets you know the hour your parcel will arrive.  You will also be able to change the day, time and place of your delivery.  Transit times are given below.  

For orders under £50 we aim to despatch 1-2 days after the order is placed*.  These are generally sent via the postal service and delivery can take between 2-5 days for addresses in the UK.

* Items bought on pre-order will be despatched once the item is back in stock.  

DPD Transit Times

Once an order is despatched via DPD, transit times for large items e.g Rocking Horses, Push Along Dogs, Playgyms and Ride Ons are usually:

Mainland UK addresses:  next (working) day, usually before 12 noon

UK Highlands and Islands: 1-2 working days 

 

Please note we cannot be held responsible for delayed deliveries that occur as a result of the courier or for unexpected events.  If you have not recieved your item in the expected time, please contact us so we can look into it for you.

How much do you charge for UK delivery?

Standard UK delivery is FREE on all orders of £50 and over. For orders under £50 in value, the cost is £3.95.

Do you deliver overseas?

We do deliver overseas. Please contact us for further information.

Due to Brexit, we are updating our systems and are currently unable to supply customers based in the EU. We will aim to provide this service in July 2021.

Please refer to our stockists page to find retailers or distributors in your area.

My Billing and Delivery address are different, is that OK?

We can ship your order to a different delivery address, whether it be to your workplace or a friend or family member’s home. During the order process, please specify the delivery address when prompted to do so.

My order is a gift, can you add a personalised message?

During the ordering process you will be able to specify whether your order is a gift, enabling you to add a personal message which we will add to the delivery note. Please fill in the recipient’s delivery details, add the personal message and we will take care of the rest! To keep things confidential, your order confirmation & receipt will be emailed to you and not to the recipient.

Do you deliver to PO Boxes or BFPO addresses?

Sorry, we cannot deliver to PO boxes or BFPO addresses. Please note that we reserve the right not to deliver an order if we believe the address is not secure, for example to a communal postal address. If this affects an order you have placed, we will notify you as soon as possible.

Am I able to choose the day I receive my order?

UK Customers: For orders over £50 our courier DPD will notify you (either by text or email) of the time slot they have allocated for delivering your order.  You will have the flexibility to rearrange your delivery to an alternative date/address. Please note deliveries are made Monday to Friday. Deliveries are not available on Saturdays or on Bank Holidays.

European Customers: For orders over £50 our courier DPD (or their affiliated partners) will notify you regarding the delivery of your order.  You will have the flexilibity to rearrange your delivery to an alternative date/address. Deliveries generally take place Monday to Friday, though can take place on Saturdays depending on local arrangements depending on the delivery country.

International Customers: Our courier will send you an emailed notification when your parcel is despatched, along with tracking details to enable you to track your order online.

© Little Bird Told Me 2021